Thank you for choosing ZNJ. We aim to provide you with a seamless and satisfying experience when using our services. However, we understand that there may be instances when you need to seek a refund or return an item or service. This Refund and Returns Policy outlines our guidelines for such situations.
1. Event Tickets and Bookings
a. Refunds for Canceled Events: If an event you’ve booked through ZNJ is canceled, you may be eligible for a refund. We will notify you of the cancellation and initiate the refund process.
b. Rescheduling: In case of event rescheduling, your booking will automatically be transferred to the new date. If you can’t attend the rescheduled event, please contact us for refund options.
2. Talent Bookings
a. Cancellation by Talent: If a talent cancels a booking, we will work to find a suitable replacement or issue a refund if preferred.
b. Cancellation by You: If you wish to cancel a talent booking, please refer to the specific cancellation policy provided during the booking process.
3. Venue Reservations
a. Cancellation by Venue: If a venue cancels a reservation, we will assist you in finding an alternative venue or processing a refund.
b. Cancellation by You: If you need to cancel a venue reservation, please refer to the specific cancellation policy provided during the booking process.
4. General Refund Process
To request a refund or inquire about your eligibility, please contact our customer support team at [Contact Information]. We will review your request and process refunds as applicable.
5. Return of Physical Items
ZNJ primarily deals with bookings and reservations; however, if you’ve purchased physical items related to our services, please refer to the seller’s specific return and refund policy.
6. Contact Us
If you have questions or concerns about our Refund and Returns Policy, please contact us.
